Welcome to the Ariane Support Center

Please find important advice on how to safely clean your kiosk hardware in our one page cleaning guide.

Download a printable version of the guide at
https://www.arianesupport.com/cleaningguide

In order to streamline support requests and better serve you, Ariane utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you have been instructed to initiate a remote support session with one of our Support Specialists, please click here.

Contact Ariane Support
Phone: 1-800-665-4589, ext. 1
Email: help@arianesupport.com

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Ariane Support Tools and Useful Links

How do I open a new support case?

It's unfortunate that you're experiencing a problem, and it's our goal to help resolve your issue as quickly as possible. Hardware failures are ...

Have replacement parts to return?

Once we have determined the cause of your hardware failure, we'll arrange for a replacement part to be shipped to your location. Once it arrives, we ...

How do I initiate a remote access session with Ariane Support?

Occasionally, a technician may ask you to connect to your kiosk remotely for troubleshooting purposes. If so, simply open our Remote Access Portal ...

What holidays are observed by Ariane Support?

2023 Holiday Day/Date Observed Day/Date New Year's Day Sunday, January 1, 2023 Monday, January 2, 2023 Martin Luther King, Jr. Day ...

Environment and Integrations

OPERA Errors

Error: ArgumentOutOfRangeException What it affects: Key creation Causes: Was trying to duplicate a key that was never originally made ...

V7 – Error in Homepage

Error: Error in homepage: https://*What it affects: All kiosk functionality Cause(s): Home page not loading Resolution: Restart application ...

V7 - Endpoint Error

Error: Failed retrieving endpoint setting kioskscenario.remotestandby. What it affects: Check in Check out Key creation Cause(s): Internet ...

No Response from PMS server

Error: No response from server! The operation has timed out What it affects: All Kiosk functionality Cause(s): PMS server connectivity PMS ...

System Timeout Exception

Error: System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00 What it affects: Check in Cause(s): PMS ...

Kiosk Components and Hardware

Zebra Printer COM Error

Error: ZebraPrinter.CheckPort ArgumentException: The given port name does not start with COM/com or does not resolve to a valid serial port. ...

Kiosk losing all touch input

Cause(s); Touch driver is disabled/missing Bug (?) Resolution(s): Restart kiosk Make sure touch drivers are installed and enabled If the ...

Key Stacker - Motor Keeps Running Without Grabbing Keys

Error:Key stacker motor continuously runs without grabbing any keys What it affects:Key creation Cause(s): Key stacker is hung Defective key stacker ...

Hardware Errors

Error: Unable to connect to hardware What it affects: All kiosk functionality Causes: Hardware/peripheral(s) connected to the kiosk has been ...

Timeout on ReadData

Error: Timeout on ReadData Timeout on SwallowCard What it affects: Kiosk Checkout Cause(s): Faulty key stacker Guest did not insert key within ...

Local Applications (Allegro V5 and Webkiosk)

Opening and Closing Allegro V5 Scenario Player

Allegro is the kiosk application that interfaces with your client, your PMS, and your Key System. Occasionally, you may need to close the Allegro ...

Placing Allegro V5 Into Standby Mode

Should you need to take your kiosk out of service, there's a quick and easy way to do so... Open the Maintenance Menu by plugging in a keyboard and ...

Properly Shutting Down or Restarting an Allegro V5 Kiosk

Occasionally, you may have need to restart your Kiosk. To do so follow the steps below:1. From the main screen, close the Allegro application by ...

V5 – Room Does not Exist

Error: User/room does not exist or has been deleted. What it affects: Kiosk Check-In Kiosk Check-out Cause(s): Room number is not found or ...

V5 Errors - Flash Animations Not Working

Error:Flash animations have stopped workingWhat it affects:All animations Cause(s):Flash is corrupted/not installed Resolution:Install/Reinstall ...

Welcome to the Ariane Support Center

Featured Knowledge Base Articles

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