It's unfortunate that you're experiencing a problem, and it's our goal to help resolve your issue as quickly as possible. Hardware failures are typically easy to identify or troubleshoot, and once the issue has been pinpointed we can usually ship a replacement part to your site and have a local technician swap it out fairly quickly.

Non-hardware related issues can be tricky, but the fact is that after a solution has been deployed, it's very rare to experience setup or configuration issues, unless something has changed within a supporting connected system (ie PMS, Key Server...)

The first step in resolving any issue you might encounter, is to collect the details we'll need to properly locate the cause of the issue. We ask that you please provide the following information:

• Hotel Name/Location
• Contact Name/email/Phone
• Problem description (details)
• Dates & Times that the error occurred
• Kiosks/Devices affected by this error
• Example Reservation Details (Guest Name, Res#, Room#)
• Logfiles if possible (see Allegro - Transfer Logfiles)

Once you have collected the necessary information, opening a new support case is easy! Go to help.arianesupport.com and click the "Open A New Ticket" button (Click Here) or simply email help@arianesupport.com.

If you would like to speak with a Ariane Support team member, please call (800) 665-4589, ext. 1.