Frequently Asked Question
How to Test a Veridocs "Flatbed" ID Scanner
Last Updated 5 years ago
If the occasion arises that you need to test your ID scanner, simply follow these steps:
1. Ensure that the ID scanner is plugged into the PC by USB cable.
2. Ensure that the ID scanner's LED light is a solid blue light. This indicates that the ID scanner's drivers are properly installed on the Kiosk PC and the ID scanner is ready to use.
3. Once the ID scanner is verified to be connected to the PC and the Drivers are installed properly. Place a state ID or passport face down on the scanners reading screen. The Led indicator should have the blue solid light and a yellow light once the first scan is complete a red light replaces the yellow light. At this time there should be a solid blue and red light on the id scanner. A window should prompt you to flip the document over to the reverse side.
5. Place the document face up back on the Scanners reading screen. The Led indicator should flash yellow and then be replaced with a green light, at this time there should be a solid blue and green light. This is confirming that the scan was complete.
If no prompts are given or there is an error at any time during this process begin again from the beginning and try once more. If the error continues please open a ticket with Ariane support.
1. Ensure that the ID scanner is plugged into the PC by USB cable.
2. Ensure that the ID scanner's LED light is a solid blue light. This indicates that the ID scanner's drivers are properly installed on the Kiosk PC and the ID scanner is ready to use.
3. Once the ID scanner is verified to be connected to the PC and the Drivers are installed properly. Place a state ID or passport face down on the scanners reading screen. The Led indicator should have the blue solid light and a yellow light once the first scan is complete a red light replaces the yellow light. At this time there should be a solid blue and red light on the id scanner. A window should prompt you to flip the document over to the reverse side.
5. Place the document face up back on the Scanners reading screen. The Led indicator should flash yellow and then be replaced with a green light, at this time there should be a solid blue and green light. This is confirming that the scan was complete.
If no prompts are given or there is an error at any time during this process begin again from the beginning and try once more. If the error continues please open a ticket with Ariane support.