Error:

Failed to find reservation

What it affects:

• Kiosk check in
• Kiosk check out

Cause(s):

• Lack of connectivity between kiosk and internet
• Reservation number and/or name does not match
• Connectivity issues to PMS

Resolution:

• Check kiosk connectivity to PMS
• Verify Name and reservation number matches what is on the reservation

If the issue remains unresolved, please contact Ariane Support.