Error:

Exception: Correlation failed
Exception: An error was encountered while handling remote login

What it affects:

• Logging into Back Office Web App

Cause(s):

• Cache/Cookies
• Network configuration issue (network, firewall, DNS)

Resolution:

• Clear cache/cookies
• Make sure device has internet connectivity
• Verify no configuration changes were made on network
• Create a ticket if these did not work

If the issue remains unresolved, please contact Ariane Support.