Error:

Invalid response from encoder

What it affects:

• Key creation/encoding
• Kiosk Check-in

Cause(s):

• Stacker power damaged or loose
• Stacker serial cable damaged or loose
• Stacker is hung/non-responsive

Resolution(s):

• Verify stacker’s power and serial cables
• Reset the stacker
• Verify connections to and from serial adapter

If the issue remains unresolved, please contact Ariane Support.