Frequently Asked Question

V7 - Hardware Error
Last Updated 5 years ago

image
Error:
Stand-by reason is: ERROR_HARDWARE_CONNECTION

What it affects:
  • Kiosk Check-in
  • Kiosk Check out
Cause(s):
  • Hardware is offline or disconnected
Resolution:
  • Check that all hardware is connected firmly and powered on Including: ID Scanner, Key Stacker, QR Reader (in this example), Printer

If the issue remains unresolved, please contact Ariane Support.
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