Frequently Asked Question

Access to COM port denied
Last Updated 5 years ago

image
(^ENC log)

Error:
Access to the port ‘COM3’ is denied

What it affects:
  • Kiosk Check in
  • Kiosk Check out
  • Key creation
Cause(s):
  • Hardware error
Resolution:
  • Validate all COM port wiring
  • Reset Key Stacker
  • Restart Windows

If the issue remains unresolved, please contact Ariane Support.


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