Frequently Asked Question

V5 – Bad Keys
Last Updated 5 years ago

image
(^ANT log)
Error:
Error code received: 04: Authentication failed (bad key ?)

What it affects:
  • Kiosk Key Creation
Cause(s):
  • Incompatible room key cards
Resolution:
  • Verify room key cards are compatible and will work with encoder
If the issue remains unresolved, please contact Ariane Support.
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