Error:
Reservation Not Found. Last Name : *******. First Name : *******. Birthday : ****-**-**. DocumentType : Identification Card.

What it affects:

• Check in

Cause(s):

• User Error: Name on ID does not match name on reservation

Resolution:

• Verify user has a reservation under the exact name that appears on their ID card
• Verify kiosk is properly connected to the PMS

If the issue remains unresolved, please contact Ariane Support.