Once a kiosk has been deployed, it relies on various other systems to operate. Kiosks which either don't dispense keys during a transaction, or dispense keys which don't unlock a lock normally indicates a failure on the part of either the Key System, the interface to the Key System, or the local area network.

To open a support ticket with Onity, call 1-800-248-6189 or visit their support website at: http://en.onity.com/services-support/Pages/services-support.aspx